FAQ’S

We will keep this section as up to date as possible with your FAQ’s – Can’t see yours here? Contact us and we can help.

Membership FAQ’s

Why have you launched a Membership Scheme?

If we have insufficient information about the people we’re supporting (eg if you’re only on our closed Facebook groups) then we cannot count them in our numbers when applying for grants and funding.  In order to apply for all types of funding including The National Lottery, Trusts and Foundations and community fundraising, we need to be able to demonstrate the types and levels of support that patients access.

Why do I need to become a Member?

If you access our mental health and wellbeing counselling, love reading our quarterly GUCH news, or simply enjoy the peer support this community provides you need to sign up as a Member to continue accessing these services.

You can remain on our closed Facebook groups.  However, until you sign up as a Member you won’t be able to access the wealth of resources in the Members Area of our website or any other support we provide.

Why are there two paid tiers of Membership?

The resources and support available are the same for all 3 tiers of Membership.  We want everyone to be able to access our wealth of leaflets, quarterly newsletters, mental health & wellbeing counselling and more.

The further benefits to those who sign up as Supporters at £60 per year include a guaranteed free place at our annual patient event, a printed copy of our February Heart Month newsletter (the electronic version will of course still be available) and subsidised MedicAlert Membership.  The Patron tier (£250 per year) also includes an invitation to meet with some of the country’s leading cardiologists & VIPs at exclusive events and join in with topical discussions.  The income from these paid tiers will contribute towards the costs associated with Membership and help secure the future of The Somerville Foundation.

When I sign-up, I get a message saying my account already exists?

SHOP CUSTOMERS: if you have purchased from our shop previously, please log in with your shop account and select your member option below and complete the form to register. If you encounter any further problems please email admin@thesf.org.uk.

I have a shop account, how do I register to become a member?

Please log in with your shop account, go to the membership options page, select your membership option and click sign-up. Some of your information will be populated, please complete the remainder of the form and sign-up.

I am having trouble logging in / resetting my password, what can I do?

Please pop us a mail or fill out our contact form with your account details so we can investigate the problem.

How long does it take to process my membership?

We will endeavour to process requests as quickly as we can, but please allow for 1 – 2 working days to process your registration.

A ‘Friend’ will need to pay to attend patient events – how much?

No fixed pricing as yet and this depends on venue, sadly our annual patient conference costs in excess of £12,000 with many who book not turning up, so we need to ask for a small contribution towards the costs of these in future.

A ‘Friend’ will only get a place once the paid members have been

It will be on a first come, first served basis, so the sooner you book the more chance you have of securing a place whether a ‘friend or paid member.

What about carers, family, friends – will they need to pay for a place?

They will need to be a ‘friend’ and pay £15 (or whatever contribution has been set) or they can be a ‘paid’ member too.

Can I defer my place for another year?/event?

Not at the moment.

What do you actually get as a ‘Supporter’? Is it value for money?

Please visit the membership page which has expanded information on each tier.

If I am a supporter or patron do I get the additional benefits each year?

Supporters and patrons will receive a pack annually upon renewal. Friends will receive an electronic pack each year. *

Membership of Medic Alert – I am already a member, can I still get the discount?

Yes, let us know when your membership us due for renewal and we’ll make sure you get the voucher in time – as long as our voucher is valid for a year this shouldn’t be a problem. *

Membership of Medic Alert – how long will the ‘voucher codes’ be valid for?

Up to one year. *

I pay by direct debit, so how will a voucher code work?

We inform Medic Alert*

Can I ‘buy’ a membership for someone?

Of course, just provide their details and we’ll do the rest, you will need to have their permission to share their information with us.

If my partner and I are both ‘paid’ members, will we both get a pack?

You will each have your own profile so will each receive your own pack, place and accessories.

Explain more what you get for the ‘Patron’ level

We are still working on this, due to the pandemic physical meetings are not yet possible but the plan is to have a ‘dinner with the docs’ which will involve some of the country’s leading cardiologists coming together with our ‘Patrons’ over dinner and topical discussions; either new advances in CHD medicine, or topics of your choice but we will confirm later in the year.

I am not bothered about a pin badge or a printed GUCH news, what if I don’t want a welcome pack?

Just let us know and we’ll make sure we save on costs! If you don’t require a physical pack we can send the information electronically.

Is there another way I can support the organisation?

Donate, volunteer, fundraise – visit our get involved page to see how you can help us make a difference.

What if I don’t want you to email me?

Part of being a member is receiving our emails. You may unsubscribe at any time  but won’t be able to access our support eg the members area of the website, our wellbeing Counsellor, grants etc. We try to limit emails to essential communications as some information is private (such as your membership number) and must thus be communicated directly through email.

What if you register me but I don’t sign up?

You will remain a ‘friend’ but the information we hold on you will be very limited and we may not be able to count you in our numbers when applying for grants and funding etc. The more we know about you, the better the service we can provide.  It’s quick and easy to sign up and will make it simpler if and when you need our support in difficult times.

What if I don’t want to remain a ‘friend’?

Email us to ‘unsubscribe’ and say you do not want us to retain your information. You will be deleted form our database and will no longer be able to access our support or services

I am on the closed Facebook group but do not want to be a ‘friend’

We are not going to ask you to leave though it would be great if you signed up to be a’ friend’ but you will not be able to access our other services. If you are a Member we can include you in our numbers when applying for grants and funding etc which all helps demonstrate the impact of our work.

Please know we do try to accommodate everyone’s tastes and budget and ensure services are ‘inclusive’ and available to everyone whether a ‘Friend’, ‘Supporter’ or ‘Patron’ whilst also trying to bring in a small amount of regular income. None of the services/support you currently receive will change as long as you remain a member.

If you have any other questions on membership, please do get in touch with us.

*Contents / details may vary or change without prior notice.

**By becoming a member of The Somerville Foundation, you will have access to our patient services and dedicated area on our website. This membership does not give you any voting rights or entitle you to privileged access to the board, trustees or other members. We reserve the right to terminate the membership of anyone who does not comply with our policies. Read full Terms & Privacy Policy.

General FAQ’s

How can I find help and advice on your website?

By becoming a member of The Somerville Foundation, you can access a wealth of information and guidance through online support and lifestyle issues, travel and insurance, participate in surveys and so much more in our dedicated members area.  View our membership options here and choose the tier that suits you.

© Copyright 2021 – The Somerville Foundation 2021. The Somerville Foundation is a registered charity in England and Wales No. 1138088 and a registered charity in Scotland No. SC049673. The Somerville Foundation is a Company Limited by Guarantee registered in England and Wales No. 07285409. Registered office at 7 Friars Courtyard, 30-32, Princes Street, Ipswich, Suffolk IP1 1RJ. Privacy Policy | Terms & Conditions